Customer Testimonials

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DealerRater Feb 17, 2025

I’m so happy with my purchase and South Bay Lexus really made me feel comfortable when making such a big decision. Tim M. my salesman was very helpful, informative, and patient with me I couldn’t have asked for a better salesman. I’m a happy customer thank you Tim M., Tim R. from financing, and Lexus South Bay.

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DealerRater Feb 16, 2025

Tim and South Bay Lexus were very accommodating in helping me purchase my car even though I live far from the area. The whole experience was pleasant, from choosing the car to when I come down from Northern California to finalize and pick up the car. I would have provided rating higher than 5 if I could. Thanks Tim and South Bay Lexus for a great car buying experience!

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DealerRater Feb 15, 2025

100% Online Purchase - 2025 RX500h Black Line - I am a sales manager at a dealership in Nevada, and recently had an exceptional experience with Natasha Ramos and the South Bay Lexus team. Being in the business, my standards are always set high, and Natasha delivered on all levels. Professional, courteous, responsive and efficient. They beat the brakes off pricing versus the nations largest Lexus dealer (Longo) by a HUGE margin! 100% will do business again. Never stepped 1 foot into the dealership, and had our new RX500 Blackline in our driveway out of state, in a very timely manner. Well done ...

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DealerRater Feb 11, 2025

This is a no xx dealership! Respect honesty integrity, they have it all and good prices! I got a good ev at a great price. I'm hoping it lasts as long as my first ev(still have). Would consider them in the future if I decide to buy another vehicle. Keep up the great work and thank you Tim's! I don't give out many 5 star reviews but when I do, I mean it.

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DealerRater Feb 4, 2025

Tim Miller was amazing from the beginning of the process up until the end. The process began with a phone call, a quick Q&A, then a meet up at the dealer along with a conversation throughout the process. His ability share his knowledge on cars, the lot and the process did not feel intimidating nor did he haggle us throughout the process. Thank you for being your upmost genuine self, you made this purchase quick and very efficient. God bless you and your family, Tim M..

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DealerRater Jan 30, 2025

My mother and I had an outstanding experience working with Enrique C. at South Bay Lexus. I sent an inquiry via email first and Enrique and another assistant got back to me right away to check on the stock of the used car as well as an appointment time. From the moment we arrived, Enrique was very welcoming and was able to show us the car right away. (We've gone to 3 other Lexus dealerships and have always had to wait 30+ minutes only to find out the car was unavailable.) He patiently explained all the features and answered all our ...

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DealerRater Jan 28, 2025

We had a smooth, hassle-free and actually pleasant car buying experience thanks to Timothy Miller, Internet Sales Manager at South Bay Lexus. He was pleasant throughout, fully knowledgeable about the vehicle’s equipment and features and very supportive about explaining the controls and software to us. He gave us no upsell pressure during the initial part of our discussion. The F&I department likewise did not pressure us to accept extended warrantees or other products. Classy behavior all the way. Timothy Miller is an outstanding representative of an excellent organization.

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DealerRater Jan 17, 2025

I purchased a car at South Bay Lexus, and worked with Enrique on the deal. Enrique made this the best car buying experience I've ever had, and went way above and beyond to make sure everything went smoothly. There was no upselling, or mandatory options, and we were able to do the deal over text and the phone so that I could just show up and have everything ready to go. Will be recommending Enrique to everyone looking for a new car! Thanks again.

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DealerRater Jan 11, 2025

Great experience with Tim Miller…he made the process of purchasing a car very smooth and easy. He took the time to explain and answer our questions and concerns. We are very happy with his expertise and assistance. We would definitely recommend Tim. I love my Lexus! Thank you Tim for making it happen!

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DealerRater Dec 9, 2024

Top notch service! Tim knew exactly what we wanted and how to deliver! Greatly appreciated!

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DealerRater Dec 8, 2024

Tim was the best!! He found my dream car and called me as soon as it came in to South Bay. Then he held it for me. No other dealer tried to find it or even called, just texted. Tim’s service was wonderful and I’m so grateful. Love my new NX!! Thanks Tim!!!

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DealerRater Dec 4, 2024

South Bay Lexus excellent service from Tim Miller. Very professional and made my purchase easy. A real pleasure to work with.

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DealerRater Dec 4, 2024

I appreciated that the interaction I had felt real and not just a face being put on or a business interaction.

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DealerRater Nov 26, 2024

My sales rep was awesome!! If this dealer was closer to home, I would definitely recommend him to all my friends and family!

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DealerRater Nov 22, 2024

Good and excellent. Explains well about procedures, features in car, went beyond to help me out

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DealerRater Nov 17, 2024

Highly recommend Tim! He is very respectful, willing to work with you, and provides great customer service.

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DealerRater Nov 12, 2024

Took my vehicle a scheduled maintenance, but after picking it up, I decided to inquire about an upgrade. Tim came out and worked with my wants… car I wanted was waiting for me, available. Left with my new vehicle, loving it!!!

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DealerRater Nov 3, 2024

Loved Natasha’s knowledge and thorough explanations. I hope I am able to buy my next Lexus from Natasha!

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DealerRater Oct 20, 2024

Tim was attentive and we got straight to business. Thank you for getting me a deal.

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DealerRater Oct 19, 2024

Excellent service at South Bay Lexus! Timothy was professional, attentive, and made the experience seamless.

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DealerRater Oct 15, 2024

Amazing experience here at Southbay Lexus! Tim definitely helped me out to make everything workout so well for the both of us!

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DealerRater Oct 15, 2024

Amazing dealer that helped me out with everything on getting the car that I’ve always wanted!

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DealerRater Oct 2, 2024

The service and the financial department was really good Tim was very helpful and he was very nice and helpful

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DealerRater Oct 1, 2024

Tim was awesome and extremely helpful! He is knowledgeable and really listens to want you want.

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DealerRater Sep 27, 2024

Timothy was great and everyone else who was involved was just as great! Great experience!

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DealerRater Sep 24, 2024

Great experience purchasing a car from South Bay Lexus! Tim Miller made the process easy and Jay from finance was wonderful too. Tim was so patient answering all our questions, explaining everything, and walking us through the features of the car.

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DealerRater Sep 16, 2024

They make us feel welcome and all sales reps are very helpful . We have issues to install dashcam and Brandon helped us to get it setup and installed successfully. Thanks to Brandon for good job!

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DealerRater Sep 7, 2024

Super customer service. Tim was patient as I asked a million questions. Would highly recommend South Bay Lexus.

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DealerRater Aug 29, 2024

This was smoothest dealership experience we have have ever had. Timothy helped us seamlessly and professionally.

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DealerRater Aug 28, 2024

Was very pleased to work with Mark and both Tims in getting our new 2024 IS300 Fsport this past weekend!

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DealerRater Aug 15, 2024

Impressive in its cleanliness and professional yet relaxes atmosphere. This came together for a pleasant experience. Another employee complimented my choice of color and appointments to an already great little vehicle, which he didn't have to do but it added to a really good experience!

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DealerRater Aug 6, 2024

Tim was patient and took the time to look for the most appropriate car that fit out budget

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DealerRater Jul 25, 2024

Not one to leave reviews, but this one is a must! Had a great experience purchasing my first Lexus! Tim made the process so easy and answered all my questions. Couldn’t ask for better

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DealerRater Jul 20, 2024

Wow Tim was amazing, super easy to deal with and made it smooth and best deal 🙂 I wish more dealers and sales people made this easy. thank you tim

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DealerRater Jul 17, 2024

This is a great dealership with nice people. I cám herm for Tim Miller. He made me the beat deal possible. We went through hoops and ladders to make me happy. If you want a good deal. Come see Tim Miller at South Bay Lexus.

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DealerRater Jul 16, 2024

It was the best experience ever great service vehicle was up to par and in good condition paperwork was easy flowing.

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DealerRater Jul 16, 2024

I recently checked out a vehicle on Cargurus and decided to contact Southbay Lexus. Tim followed up with an email and scheduled an appointment for me. What really stood out was their "ONE PRICE" policy, which eliminates the need for haggling and ensures a stress-free experience. This no-pressure approach to pricing is something I haven't encountered at any other dealership, making the entire process smooth and straightforward. If you're looking for a hassle-free car buying experience, I highly recommend Southbay Lexus and Timothy Miller!

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DealerRater Jun 20, 2024

I received excellent care and customer service from Timothy Miller at South Bay Lexus! I've never had such a pleasant experience purchasing a vehicle before. I set an appointment and I came in and signed my paperwork. There was no haggling or hard sales pitch. Timothy was very friendly and professional! He patiently went over key features of the car and answered all my questions. I would highly recommend purchasing a vehicle from South Bay Lexus!

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DealerRater Jun 20, 2024

He has great customer service. We are truly satisfied with his service. He is highly recommended.

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DealerRater Jun 16, 2024

Excellent customer service from Tim Miller. Very professional and communicative in response to all our questions with good personal anecdotes.

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DealerRater Jun 10, 2024

South Bay, Talal, and Timothy were great. Very happy with the service and would highly recommend.

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DealerRater Jun 10, 2024

Tim was really helpful and he was patient he really helped me a lot I’m happy

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DealerRater Jun 9, 2024

Had a wonderful experience with Tim Miller and South Bay Lexus when purchasing my certified pre-owned Lexus RX 350z. The process was easy and Tim was very helpful and accommodating. A great experience overall.

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DealerRater Jun 6, 2024

I had such a wonderful car buying experience at South Bay Lexus. Timothy did an excellent job helping me pick out my car and making sure I was happy with my decision. He definitely went above and beyond my expectations. Thank you everyone!

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DealerRater May 29, 2024

I am very happy with my new car and people there are very nice and welcoming.

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DealerRater May 23, 2024

Great experience. Tim was super easy to work with and was patient with us. Thanks.

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DealerRater May 23, 2024

Tim was SO helpful to us and made the whole car buying experience awesome!! Everyone was so helpful and made us feel comfortable with our decision. HIGHLY recommend!

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DealerRater May 14, 2024

I was looking for a reliable and inexpensive used car. Found it here, Tim was courteous, professional and didn't pressure me. Thanks South Bay Lexus and Timothy Miller. I appreciate it.

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DealerRater May 4, 2024

If you are interested in buying a Lexus don’t hesitate come Timothy,Benjamin and the team over at South Bay. The best car buying experience hands down. Timothy Miller great communication was able to find the car my wife wanted and even down to the color. Financing was a breeze with Benjamin. Overall can’t say enough good things for South Bay Lexus.

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DealerRater Apr 22, 2024

Thank You Tim Miller for making our visit very pleasant. Your customer service skill made us feel at home. My wife loved the coffee maker

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DealerRater Apr 16, 2024

My experience at South Bay Lexus exceeded my expectations. The team as a whole were extremely friendly and welcoming and one that stood out from first contact was Tim Miller. He was no pressure which made my experience great. He was extremely knowledgeable of the vehicle and answered all my questions. He spend a good hour to walk me through the vehicle and the interior, as well as set up the touch screen settings. I would highly recommended this dealer and Tim Miller to anyone looking for a Lexus!

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DealerRater Apr 14, 2024

Brian Jones has always been my preferred South Bay Lexus Service representative because of his attention to details and customer communication. He is also very knowledgeable about the Lexus cars. I recommend Brian as your service representative if you choose South Bay Lexus to service for car.

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DealerRater Apr 9, 2024

WOW hadn't bought a car in 20 yrs. Tim was sooo professional, kind, patient and most of all trustworthy throughout the entire buying process. Tim made it a pleasure to buy a vehicle and made everything transparent. I would definitely buy another vehicle utilizing Tim's assistance. I'd give him 100 stars if I could. I visited several dealerships and 99% of them offered no assistance when I visited their lots. But at South Bay Lexus you're greeted and professionally helped with no high pressure sales tactics Yay for Tim and many many thank yous for making my purchase so ...

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DealerRater Apr 3, 2024

Timothy was great. He was very knowledgeable and professional. He answered all our questions. I would highly recommend him.

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DealerRater Mar 21, 2024

This is a LONG overdue shout out to Lisette Figueroa and the technician who replaced my car’s battery. On the afternoon of Friday, DEC 8, 2023, in horrible LA traffic, I drove to Lexus South Bay, and made it there pretty close to closing time. I had had numerous AAA jump starts because my car would not start without them, so I desperately needed a battery. I was also distraught because my mom was gravely ill, so I had to get back to West LA where she was hospitalized in order to be by her side. Because it was so late ...

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DealerRater Mar 16, 2024

“I had a great experience with Enrique at South Bay Lexus. I had no intentions of purchasing a new car but life happens. Of course my first instinct was to call Enrique. “I have been a customer of Enrique for several years now. I have always received the best service, he’s so knowledgeable and patient. I was so worried about the whole process but he made me feel at ease. He always walks me through every step, makes everything clear and easy. The process was quick, He’s so quick to reply with any questions or concerns, and within ...

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DealerRater Mar 15, 2024

Excellent experience with Timothy Miller and the rest of the South Bay Lexus staff. It was the the most pleasant car purchase I have ever had.

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DealerRater Mar 12, 2024

I recently bought a vehicle from South Bay Lexus and I had a fantastic experience! The staff was friendly, knowledgeable, and really went above and beyond to help me find the perfect car. The dealership itself was clean and well-maintained, creating a comfortable atmosphere. The purchasing process was smooth and hassle-free, and I felt like I got a great deal on my new vehicle. Overall, I highly recommend South Bay Lexus for anyone looking to buy a car. They provide excellent customer service and a wide selection of quality vehicles.

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DealerRater Mar 9, 2024

Tim was a best dealer who knows what we want and creates the best satisfaction.

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DealerRater Feb 26, 2024

Tim helped me with my both Lexus purchases . He always looks after the customers best interests. I’m so happy with my 2nd purchase thanks to Tim

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DealerRater Feb 13, 2024

Employees are very polite and eager to help and I like the no hagle pricing

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DealerRater Feb 9, 2024

My experience with South Bay Lexus was exxellent in every way. Process was easy and quick. Tim especially was professional, friendly, and went out of his way to answer my questions. Highly recommended dealer when you ready to acquire your next car!

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DealerRater Feb 6, 2024

Tim stayed in contact with me and got me a great deal! It was an easy easy process as well.

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DealerRater Feb 4, 2024

My car shopping experience was put at eased with Tim Miller, Internet Sales Manager, South Bay Lexus, and it became a wonderful journey to find and buy my next car. He was patient, knowledgeable, honest, kind and caring. Thus a great listener on what my wants and needs are in order to stay in my budget and to have a positive effect on my future driving environment. Both of my visits to that dealership, Tim went above and beyond the call of duty...he answered all my questions and concerns. Tim also made sure I understood how to operate some ...

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DealerRater Jan 26, 2024

Great experience at South Bay Lexus with Tim Miller. He displayed excellent customer service and we are very content with our purchase.

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DealerRater Jan 21, 2024

Nice salesman. Helped me get the car I wanted. Tim ensured that I was happy with my NX. Thank you!

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DealerRater Jan 15, 2024

Tim is a great guy. He is very detail, specific, and honest. I really appreciate his help. My husband and I are both very happy with the car we bought here.

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DealerRater Jan 11, 2024

Mr. Tim Miller is an outstanding and very professional. He made feel at home while I was buying a NX350h. He stayed with me till I fully understand the importance of buying a car. He is an asset and very important to ur company. Thank you to Mr. Tim Miller.

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DealerRater Jan 6, 2024

The salesperson Tim is very helpful and patient, very accommodating, shares updated info about Lexus

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DealerRater Jan 3, 2024

Tim was very patient and accommodating. He got me an awesome deal! I love my new car.

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DealerRater Dec 28, 2023

Great people and service. Very friendly. I was very happy with the way they treated me and my buying experience.

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DealerRater Dec 11, 2023

I want to send a shout out to enrique at south bay lexus. His customer service was absolutely amazing. He made me feel very comfortable and he made sure I got everything I wanted and I needed. He definitely went above and beyond my level of expectation on this deal. I will always recommend him and will definitely do business with him again in the future.

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DealerRater Nov 16, 2023

I had an excellent car purchase experience with Tim Miller. He was patient, great with the info and gave no pressure on the sale. I would refer friends and family to him. I am very happy so far with my purchase! Love the car.

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DealerRater Nov 15, 2023

Tim was great! Made it a pleasure and it was a very quick and painless process!! I’ll be back for my upgrade definitely!! Thank you Tim and Tim!

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DealerRater Nov 12, 2023

Timothy was great, the whole viewing and purchasing process only took a couple of hours, everything went smoothly. He is the man for the job.

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DealerRater Nov 9, 2023

Very easy to work with. Tim came in on his day off to sell me my Elantra. Car was delivered clean and in the condition as advertised. Will do business with this Salesperson and Car dealer again.

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DealerRater Nov 7, 2023

Thank you Tim for giving us a very good deal! It was a great experience.

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DealerRater Oct 31, 2023

Had a great experience with South Bay Lexus. Staff are very accommodating. Thank you Timothy for giving us a very good deal!

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DealerRater Oct 28, 2023

I had a great experience here! Tim Miller was great. He really looked out for me. Very helpful guy. Thank you Tim!

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DealerRater Oct 26, 2023

We had such a great experience working with Timothy! He made our car purchase smooth and enjoyable. Thank you Timothy!

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DealerRater Oct 23, 2023

Great dealership experience! Ask for Enrique C!! I have purchased many cars in my life, and he is truly the best salesman at South Bay! I worked with several at this location over the years and Enrique went out of his way to make my car buying process very easy and smooth! Ask for him if you go! Lexus are great cars!

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DealerRater Oct 12, 2023

Great sale!! Tim took his time to explain everything. Didn’t miss a thing. I’d definitely recommend shopping with him

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DealerRater Oct 11, 2023

Top notch customer service and a pleasure to work with on our car purchase. Highly recommended.

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DealerRater Oct 5, 2023

Great customer service. The process was easy and everything was transparent. Great thanks to Tim.

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DealerRater Sep 30, 2023

Enrique at South Bay Lexus was an excellent salesmen. He was very helpful&knowledgeable. In addition to being exceptionally patient with me. He gave me a great deal to where I was comfortable because I started to feel discouraged when I seen the prices. I couldn’t have asked for a better salesmen. I was referred to Enrique by my daughter because he also helped her with purchasing her first car. The way she talked about Enrique made me want to get a new car just so I could experience that luxury. It’s not often when you come ...

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DealerRater Sep 19, 2023

Timothy Miller was awesome!! He answered all the questions I had and made sure he tried his best to get me the vehicle I’ve always wanted!! Easy to work with and super reliable!! Great customers service!!

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DealerRater Sep 6, 2023

You kept your word after the disagreement, and I appreciated that I was able to buy the car I wanted from your dealership R E Hollander

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DealerRater Aug 16, 2023

Exceptional service and professionalism. Highest recommendation. Gerry was a wonderful communicator who kept me informed of everything going on with my service.

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DealerRater Aug 12, 2023

I had a good experience at South Bay Lexus. The service was great from Tim miller. The process was easy and straight to the point.

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DealerRater Aug 8, 2023

I’ve known Enrique Carvajal for 8 years. He’s honest, professional and provides great customer service. He has the ability to tailor the customers needs to an actual car. This is a rare quality in todays business world.I would recommend Enrique to all my friends. He also has a large following of loyal Lexus customers that followed him from Santa Monica Lexus to Southbay Lexus.

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DealerRater Jul 25, 2023

Very pleasant experience with the sales and finance. The price could be better but we need the car soon.

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DealerRater Jul 15, 2023

I just purchased a car yesterday(2024 Lexus Nx 350) and received the best customer service from Enrique. I was referred to him by my God dad and lets just say he didnt disappoint. He was patient, kind, and most importantly very knowledgeable. After seeing the numbers I started to think I was over my head, wanted to rethink the whole process. I came into Lexus with a goal&expectations(a white 2024 lexus nx 250 with buttercream interior), and lets just say what I wanted wasnt within my price range or not the color I wanted. I thought all hope was lost! ...

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DealerRater Jul 12, 2023

Once they had the vehicle I wanted at a reasonable price, the overall process was smooth. Tim Miller was great to work with. His service demonstrates how a dealership should treat its customers. Nokia T. was also extremely helpful and was also great to work with and answered a lot of questions. The finance guy Jay was also great and to the point. Overall the experience was more than favorable. Would do repeat business here without a doubt.

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DealerRater Jul 12, 2023

Once they had the vehicle I wanted at a reasonable price, the overall process was smooth. Tim Miller was great to work with. His service demonstrates how a dealership should treat its customers. Nokia T. was also extremely helpful and was also great to work with and answered a lot of questions. The finance guy Jay was also great and to the point. Overall the experience was more than favorable. Would do repeat business here without a doubt.

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DealerRater Jun 14, 2023

Associates who listen plus efficient service people Easy in/out Thanks for car wash Pat

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DealerRater May 18, 2023

From the receptionist to the staff all were very welcoming. The staff was knowledgeable, friendly and efficient.

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DealerRater Mar 10, 2023

First of all I really want to thank Tim Miller for the best experience I've had in a long time buying a new vehicle. I buy a new Lexus about every 5yrs. In all that time and all those other Lexus dealers this was the best experience to date. Tim is a man of his word and the dealership backed him in ever thing he said. I drove 38 miles because I trusted him. It paid off igot the vehicle I wanted not like othe dealers who tried to sell me some thing I didn't want. Remember bigger is ...

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DealerRater Mar 8, 2023

This was my first luxury car purchase and to say I was nervous was an understatement. Tim Miller was my car agent angel in waiting. We originally spoke in October of last year when I first came to the dealership to just look around. He followed up with me the next month in a very memorable voicemail that made my recent decision to trade up easy knowing Tim would be my guy! He was HILARIOUS, patient, easy to talk to and work with and everyone at that dealership made you feel like GOLD! Tim was promoted since I first met ...

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